Our commitment
Hibajee12 believes online gaming is a form of entertainment — not a source of income. We place the mental and financial well-being of every player at the top of our priorities. Our responsible gaming program is dedicated to preventing addiction, minimizing harm, and providing support services.
This page will help you understand gaming risks, set your own limits, and find the support you need. If you ever feel your gaming is getting out of control, we are always here for you.
🎮 Remember: Gaming is for entertainment only. Never treat it as a way to cover financial shortfalls or strain your household budget.
Understanding gaming risks
Online gaming is entertaining, but uncontrolled play can lead to serious consequences. Common risks include:
3–5%
Players can develop an addiction
24/7
Helpline is available
⚠️ Signs of gaming addiction
- Losing track of time: Playing longer than planned.
- Escalating amounts: Spending increasingly more money to get the same thrill.
- Inability to stop playing: Unable to cut back or stop playing.
- Emotional stress: Feeling anxious or irritable when not playing.
- Impact on relationships and responsibilities: Problems with family, work, or school.
- Financial hardship: Experiencing financial stress or debt as a result of gaming.
If you notice any of these signs, take immediate action.
Tools to manage your gaming
Hibajee12 provides players with a range of tools to stay in control. They are robust and available to everyone.
1. Set daily / weekly limits
You can set a daily or weekly cap on how much you wager. Once the limit is reached, no further deposits will be accepted.
2. Time limits
Set a daily time limit for playing. Once the limit is reached, your account will be locked automatically.
3. Self-exclusion
If you feel you need to stop playing, you can close your account for a set period — days, weeks, months, or years.
4. Cool-off period
If you feel you are making impulsive decisions, you can place a temporary pause on your account. No activity is possible during this period.
5. Reality check warnings
You will receive notifications at set intervals (every 30 or 60 minutes) to remind you how long you have been playing.
Responsible gaming best practices
Follow these tips to ensure a safe and enjoyable gaming experience:
| Practice |
Why it matters |
| Only use disposable funds |
Only play with money you can afford to lose without causing financial hardship. |
| Set a budget and stick to it |
Set a maximum spending limit before you start playing and do not exceed it. |
| Set limits |
Keep daily and weekly deposit and playtime limits in place. |
| Take regular breaks |
Take at least a 5–10 minute break every hour and step outside. |
| Do not lie about your gaming |
Be open with family or friends about your gaming — hiding it is the biggest warning sign. |
| Invest in other activities |
Spend time on hobbies and social activities other than gaming. |
Post-session self-assessment questionnaire
Ask yourself these questions every week:
- Was the money I spent within my planned budget?
- Have I been able to stick to my time limits while playing?
- Has gaming had a negative impact on my family life or work?
- Has chasing a win kept me up at night?
- Have I skipped important responsibilities to make time for gaming?
If you answered yes to more than one question, it is time to seek help.
Help & support services
If you or someone you care about seems to have a gaming problem, you are never alone. Hibajee12 and government organizations provide support completely free of charge.
Services available from Hibajee12:
- Live chat support: Get 24/7 support for any issues with your Hibajee12 account.
- Self-exclusion support: Need help closing your account or setting control limits? We'll guide you through it.
- Privacy guaranteed: All communications are completely confidential and secure.
External support resources
International and local organizations offer support for treating severe addiction:
- National mental health services: Both government and private mental health centers in Bangladesh offer counseling services.
- International organizations: Global research and support programs on gaming addiction are available.
- Online communities: You can connect with people who have recovered from addiction.